Refund policy

Returns and refunds — United States

Shop risk-free. ultimateearsstore offers easy returns and a 30-day money-back guarantee on eligible purchases shipped within the United States.

Window

You may return most unused items within 30 days of delivery for a refund of the purchase price.

Condition

Items should be in resalable condition, with original packaging and accessories where practical. Refurbished products follow the same 30-day window unless the product page says otherwise.

How to start a return

Email support@ultimateearsstore.com or call +1 866 632 5669 (alternate: 1-646-454-3269) with your order number. We will send U.S. return instructions.

Refunds

Refunds are issued to the original payment method after we inspect the return. Shipping charges may be refunded when the return is due to our error.

This policy applies only to orders placed on this United States store.